Because of the high demand on our incoming lines we realized that we were missing a number of incoming calls to the business. The solution would be a professional team that could handle these calls and still give the customers a feeling of security that they were being handled by local staff who would direct them to the right department quickly and efficiently. CATCH Highland handle these calls professionally and diplomatically. Recently we have brought a Skeleton staff back into the dealership during Covid 19 and I am delighted to have the team at CATCH handle all the incoming calls whilst we build to the point we can re- open to the public . This coverage has already resulted in bringing in business to our company.