Call Handling

Fraser Signs

CATCH Call Handling provide an essential service for us. Often we are unable to answer calls and customers need to be able to speak to someone to avoid frustration and to maintain our levels of customer service. They do this in a thoroughly professional and meticulous manner.

R & I Cruden

We started using CATCH call handling in May when lockdown measures were starting to ease, and we could no longer cover the phone lines with a skeleton engineer staff crew. There wasn’t enough call volume or work to take back our office staff, so we decided to try Abbie and her team after getting very good reviews from others who have used their services.

We have not been disappointed with the service they offer, they are extremely helpful and friendly, and many customers comment on how efficient our new receptionist is!

Outsourcing the phone line has been one of the best decisions we have made as it is so much more productive in the office when the phones aren’t ringing all the time and you have more information available when you do call a customer back.

Emergencies are passed straight through to our mobiles and they are working very efficiently for our staff and our customers.

I would really like to thank Abbie and the team for doing such a fantastic job and wouldn’t hesitate to recommend them to anyone.

Middleton Ross

When a recently retired member of the business thought they were talking to a new employee, you know you’ve made a good choice. Excellent local, personable service.

Ross Sutherland RFC

As you can imagine, at our club we don’t exactly keep regular office hours, so it was important for us to find the right way of staying in touch with our members and suppliers. This was about to become even more of a critical issue for us as our clubhouse redevelopment project meant we would be without our facilities for many months.

We approached existing club sponsors CATCH Highland to help find the right package of call handling options, and they were brilliant. Abbie and her team took the time to properly understand our needs and tailor their service to give us a very much improved platform for being available when people needed us.

Our calls can even get screened and triaged at point of first contact. This was a really useful feature when we were recruiting for a new position and CATCH Highland were able to provide information to the applicants without them having to be referred to one of the club contacts.

CATCH Highland were also able to provide us with an analysis of our call traffic that gave us a really useful insight into who was calling us. As a result of this we’ve been able to put in place further screening that reduces our time spent on dealing with non-essential calls.

We’re a volunteer run organisation, and as Treasurer I tend to get the bulk of the calls. This service lets me deal with contacts when it is convenient to me, and reduces impact on my day job. I can’t recommend CATCH Highland highly enough.

Dickson’s of Inverness

Because of the high demand on our incoming lines we realized that we were missing a number of incoming calls to the business. The solution would be a professional team that could handle these calls and still give the customers a feeling of security that they were being handled by local staff who would direct them to the right department quickly and efficiently. CATCH Highland handle these calls professionally and diplomatically. Recently we have brought a Skeleton staff back into the dealership during Covid 19 and I am delighted to have the team at CATCH handle all the incoming calls whilst we build to the point we can re- open to the public . This coverage has already resulted in bringing in business to our company.

Monster Moves

We were at a stage in our business growth where we needed to look at hiring full time administrative support to deal with frontline enquiries, however our premises didn’t suit to accommodate a receptionist. Virtual Office services from Catch have allowed us to bypass this stumbling block in our growth schedule by outsourcing frontline communication and call handling to her reliable and professional team. Without Virtual Office support, our business development and customer service would be impacted, it easily pays for itself and more.

Merry Maids of Inverness

We have used this service for our telephone answering since it launched. We rely on Abbie and her staff to deal with all telephone enquiries during working hours; this is done with charm and efficiency. Messages are forwarded to me or my staff by e-mail and SMS within moments of a call’s conclusion allowing immediate response when required.

Blueprint Architecture

I have now been using this service for 18 months. I have fount the virtual receptionist service to be invaluable in freeing up my time and also in limiting distractions. If I’m in a meeting, out doing a survey or want uninterrupted time to finish a task, I simply divert incoming calls to CATCH. Anyone calling then gets a polite, local voice answering them and then are able to leave a message. The service is set up so certain clients or Council Officers for example, can get transferred straight through to me, so it works just like a receptionist in the office. The service is extremely cost effective and the messages are accurately relayed to me via email. It gives an extremely professional point of contact for our business and I would recommend it to anyone who values their time and their clients’.

Momentum Solutions

I wish to thank Abbie and her team who, since December 2019, have been answering our extra and out of hours phone calls. I am delighted with the service from Abbie. They are very responsive, professional and always pass on accurate information.

Dickson’s of Inverness

Only a few weeks in and CATCH have transformed our customers experience while contacting our business on the telephone. We knew we needed to improve our level of service and the results have been incredible. The team have captured over 260 calls in two weeks that we would have otherwise missed.

Abbie and the team have impressively and seamlessly interacted with our customers and improved our effectiveness with quantifiable service bookings and increased customer satisfaction. We literally didn’t know what we were missing!